POLICIES

SHIPPING GUIDE

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of Italian Wedding Dress.

You can choose your preferable Shipping Method:

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 2-6 days to all major destinations.Expedited shipping fee is calculated based on the weight of your order.

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 3-8 days to all major destinations. Standard shipping fee is calculated based on the weight of your order.

Super Saving Shipping   

Super saving shipping is the most cost-saving method. But it will take 10-30 days to all major destinations. Super saver shipping fee is calculated based on the weight of your order.

Before we can ship your order, Italian Wedding Dress has to prepare your products, perform strict quality-control tests and package items carefully. The above delivery estimates do not include order processing time. 

SHIPPING TIME

It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen.

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 2-6 days to all major destinations. Shipping cost varies for different items.

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 3-8 days to all major destinations.

Super Saving Shipping

Super Saving Shipping is the most cost-efficient shipping method. Delivery times are between 10-30 days to all major destinations.

GENERAL RETURN POLICIES

1.  Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a “Product Return” form that must be included with your package. All the return item(s) will go through inspections. We will process the refund when we get the returned package and confirm that the product has the problems mentioned.

2.  Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.

3.  Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

Cancellation Policy

– Unpaid orders will be cancelled automatically after 5 days.
– Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
– Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
– Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
– Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
– Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Replacement or Refund

Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain “Proof of Damage” documentation from your delivery carrier, which should be included in your returned package.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. 

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. 

Return Process

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order.Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

PROFESSIONAL CARE FROM MATERIAL TO DELIVERY

Material Procurement: After checking  several suppliers, Italian wedding dress selects the most delicate dress for customers.

Packing / Delivering: Every dress of Italian wedding dress is packed well in the package separately, avoiding products being scratched or ripped. Always choosing the best shipper to make the delivery, Italian wedding dress garantees all the customers will receive their dresses in good manner.

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